Our Privacy and Fair Play Policy

At Cocoa Casino, trust comes first. Entertainment should be fun – but never at the expense of security or fairness. That's why we rely on clear rules, responsible actions, and state-of-the-art protection mechanisms.

What data we collect

To legally offer our services, we require certain information, such as age or identity verification, payment details, and basic usage data related to your gaming activity. Irrelevant information is neither requested nor stored. Your data will never be sold or shared for advertising purposes.

Your Rights & Control

You retain control over your data at all times. You can correct personal details, request a copy of your stored information, restrict processing, or request deletion (where legally possible). Newsletters and promotional messages can be enabled or disabled directly in your user account.

How we protect your data

We use state-of-the-art encryption, continuous security monitoring, and strictly limited employee access. Regular external audits ensure our standards are always met. Every access to sensitive data is documented.

Cookies & User Experience

Some cookies are necessary for our website to function correctly (e.g., login sessions). Others help us analyse usage or personalise content. Non-essential cookies can be disabled in the settings at any time.

Responsible Gaming

We want gaming to be enjoyable and balanced. That's why we offer tools like deposit limits, loss limits, break functions, or permanent self-exclusions. Unusual behaviour is automatically detected, and links to independent support organisations are always available.

Communication & Promotions

We only contact adult players who have consented to communication. All bonus and offer terms are clearly and understandably formulated. Unsubscribing from marketing communications is possible with just one click.

External Partners

For certain processes (e.g., payments, identity verification, fraud prevention), we work with carefully selected partners. These partners are contractually obliged to adhere to our data protection standards. Data is never shared for advertising purposes.

Data Storage & Deletion

Data is only stored for as long as legally or operationally necessary. After that, it is either securely deleted or fully anonymised, so that no conclusions can be drawn about your person.

Innovation & Development

Cocoa Casino continuously invests in modern security solutions – from AI-powered fraud detection to secure payment processes. Regular updates and improvements ensure that fairness and protection always remain at the highest level.

Player Knowledge & Resources

We provide our players with budget planners, self-assessment tests, and educational content on responsible gaming. Knowledge is the best protection to enjoy gaming purely as entertainment.

Changes to this Policy

Our Privacy Policy may be adjusted if laws, technologies, or internal processes change. Important updates will be announced directly in your account or visibly on our website.

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